At First National Bank, customer service is our top priority. We've provided a list of the most frequently asked questions about PassMark to help answer any questions you might have.

What is PassMark?

First National Bank is proud to deliver the highest level of security for our Internet banking customers. We’re adding an additional layer of security to our log in process called PassMark. This helps ensure that your information is secure, protecting you from fraud and identity theft.

How does PassMark work?

PassMark verifies your identity in two ways. Every time you log in to Internet banking, First National Bank identifies you, and it lets you identify First National Bank using a secret image and pass phrase.

Why do we need PassMark?

With PassMark, we’re adding another layer of security to protect our customers’ information and their online banking accounts. PassMark also guards against ever-increasing e-mail scams called phishing and pharming.

Has my password changed?

No. You can still use your current password for logging in to Internet banking.

How do I enroll for PassMark?

Customers will automatically be prompted to the enrollment screen when they log in to Internet banking.

If someone steals my password, will PassMark prevent them from accessing my account?

Yes. If an unauthorized person tries to log in to your account from another computer, they will be asked one of your challenge questions (or we instantly e-mail a temporary password to your personal e-mail account). Without this additional personal information they will not be able to log in to your account.

What keeps someone from stealing my private image and pass phrase?

Your private image and pass phrase automatically appear only if you log in from a computer we already recognize as yours. If you log in from a different computer, we will ask one of your challenge questions before showing the image (or e-mail a temporary password to your e-mail account).

How do I know I'm at the valid Internet banking site?

Your secret image and text phrase will appear confirming that you're at the legitimate First National Bank web site.

How do you know that I'm logging in from my own computer?

When you enroll, PassMark uses a cookie to identify your computer. Each time you log in, our software identifies your computer, your IP address, and other unique identifiers. The cookie is secure and does not contain any personal information.

If I delete my cookies, will I need to register the computer again?

Not necessarily. If you have Adobe® Flash® Player installed on your computer, we may use Flash shared objects to identify your computer in the event that we can't identify your cookies. By using Flash shared objects as a backup method for recognizing you as a valid user, we ensure that your log in experience is as quick and convenient as possible.

Can I access Internet banking from multiple computers?

Yes, you can access Internet banking from any number of computers. If you log in from a computer that you haven't used for Internet banking before, you just need to answer one of your challenge questions to verify that it's you (or we will instantly e-mail you a temporary password). You can register as many PCs as you like.

I share my computer with someone who also uses Internet banking. Can both of us still log in from this computer?

Yes. There's no limit to how many people can log in to Internet banking from the same computer. Remember not to share your User ID, Password, or answers to your challenge questions.

Can I change my PassMark image, pass phrase, and challenge questions?

Yes, after logging in, select OPTIONS, then CHANGE CHALLENGE INFORMATION.

SAFETY TIP: First National Bank will never ask you to change your password, challenge question or secret image, ask you for your password, challenge question or secret image, and we will never change it for you, unless you ask.